RETURN POLICY

Last updated: 7/6/2023

We want you to be completely satisfied with your purchase from Banks House of Luxury. Please review our return policy carefully.

1. Non-Refundable Orders

All orders placed through our website, www.ernestbanks.com, are made-to-order and therefore non-refundable. As each item is custom-created specifically for you, we are unable to accept returns or provide refunds unless there is a mistake on our part.

1. Exceptions for Mistakes Made by Banks House of Luxury

We take great care to ensure the accuracy of your order, but mistakes can occasionally happen. If we have made an error, such as sending the wrong size or color, please contact our customer support team within 3 days of receiving your order. We will gladly assist you in resolving the issue.

1. Return Process

If you believe that a mistake has been made on our part, please follow these steps:

• Contact our customer support team at contactus@ernestbanks.com within 3 days of receiving your order to initiate the return process.
• Provide your order number, a description of the issue, and any supporting evidence, such as photographs, to help us assess the situation.
• Once we confirm the error, we will provide you with instructions on how to return the item.
• Please ensure that the item is returned in its original condition, unused, and in the original packaging.

1. Resolution Options

Upon receiving the returned item, we will assess its condition. Depending on the situation, we will offer one of the following resolution options:

• Exchange: We will send you the correct size or color as per your original order.
• Refund: If an exchange is not possible, we will issue a refund for the affected item.

1. Shipping Costs

If an error is made on our part and a return is necessary, we will provide a prepaid shipping label or reimburse your return shipping costs. Please follow our instructions for returning the item to ensure that your shipping costs are eligible for reimbursement.

1. Contact Us

If you have any further questions or need assistance with a return, please contact our customer support team at:

Banks House of Luxury 539 W. Commerce St Dallas, TX 75208 Email: contactus@ernestbanks.com