Shipping & Payment Info

SHIPPING POLICY

Last updated: 7/6/2023

1. Shipping Methods

We offer the following shipping methods for domestic deliveries within the United States:

• USPS Standard Shipping: Estimated delivery timeframe is between 3 to 7 business days. This cost-effective option is reliable and includes package tracking.

1. Shipping Rates

Our shipping rates are based on the weight and dimensions of the package, as well as the destination. We determine shipping costs at checkout, and they will be displayed before you complete your purchase. We may offer free shipping promotions for eligible orders.

1. Shipping Locations

We currently offer shipping services within the United States, including all 50 states and U.S. territories. We do not offer international shipping at this time.

1. Delivery Timeframes

Delivery timeframes are estimated and start from the date of order processing. Please allow for order processing time, which is typically 1-3 days before the shipping process begins. Actual delivery times may vary depending on the destination and any unforeseen delays beyond our control.

1. Order Processing

Once your order is placed, it will be processed within 72 hours. During this time, we carefully prepare your items for shipment, including quality checks and packaging.

1. Tracking and Confirmation

For orders shipped via USPS Standard Shipping, we provide a tracking number. You will receive an email with the tracking information once your order is shipped. You can enter the tracking number on the USPS website to track the progress of your shipment.

1. Shipping Restrictions

Certain products or categories may have shipping restrictions due to legal or logistical reasons. These may include hazardous materials, perishable items, or products restricted by local laws or customs regulations. If any restrictions apply to specific items, it will be clearly indicated on the product page.

1. Customer Responsibilities

To ensure successful delivery, it is the customer's responsibility to provide accurate shipping information, including the correct shipping address and contact details. Customers are also responsible for any customs duties, taxes, or additional fees that may apply to international shipments.

1. Lost or Damaged Packages

In the unfortunate event of a lost, damaged, or stolen package, please contact our customer support team immediately. We will work with you to resolve the issue by initiating an investigation or providing a replacement or refund, depending on the circumstances.

1. Returns and Exchanges

For information on returns and exchanges, including shipping costs and procedures, please refer to our Returns and Exchanges Policy.

If you have any further questions or need assistance with shipping-related inquiries, please contact our customer support team at contactus@ernestbanks.com. We are here to provide you with a seamless and satisfactory shopping experience.